Privacy Policy

Last updated June 2026

Bocca Felice Limited

1. Introduction

Bocca Felice Limited (“Bocca Felice”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website
  • Use our mobile applications, including SipCoin
  • Make purchases from usList Item
  • Join our loyalty programme
  • Contact us
  • Apply for employment
  • Interact with us through social media or marketing communications

We process personal information in accordance with the requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Bocca Felice Limited

Email: privacy@boccafelice.co.uk

Website: www.boccafelice.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

Information You Provide

We may collect:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth (where relevant)
  • Loyalty programme information
  • Marketing preferences
  • Customer feedback and survey responses
  • Job application information
  • Communications you send to us

Information Collected Automatically

When you use our website, we may collect:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Website usage information
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Cookie data

Information From Third Parties

We may receive information from:

  • Payment providers
  • Loyalty programme providers
  • Analytics providers
  • Social media platforms
  • Recruitment partners
  • Marketing service providers

4. How We Use Your Information

We use your information to:

Provide Services

  • Process purchases and orders
  • Manage customer accounts
  • Operate the SipCoin loyalty programme
  • Deliver rewards and promotions
  • Respond to enquiries

Improve Our Business

  • Analyse website performance
  • Improve customer experience
  • Develop products and services
  • Understand customer preferences

Marketing

Where permitted by law, we may send:

  • News and updates
  • Offers and promotions
  • New product announcements
  • Loyalty programme communications

You can unsubscribe at any time using the link in our emails or by contacting us.

Recruitment

If you apply for a role with Bocca Felice, we use your information to:

  • Assess applications
  • Arrange interviews
  • Conduct employment checks
  • Manage recruitment processes

We process personal data under one or more of the following legal bases:

Contract

Where processing is necessary to fulfil an order, loyalty programme membership, or other agreement with you.

Legitimate Interests

For business operations, service improvement, fraud prevention, security, and customer relationship management.

Consent

Where you have given clear consent for marketing communications or optional cookies.

Legal Obligation

Where we must process information to comply with legal or regulatory requirements.

6. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

  • Remember preferences
  • Improve website functionality
  • Measure website performance
  • Deliver relevant content and advertising

Types of cookies we may use include:

Essential Cookies

Required for website operation.

Analytics Cookies

Help us understand how visitors use our website.

Functional Cookies

Remember your preferences and settings.

Marketing Cookies

Used to provide relevant advertising and measure campaign effectiveness.

You can manage cookie preferences through your browser settings or our cookie consent platform.

7. Loyalty Programme and SipCoin

If you register for the SipCoin loyalty programme, we may collect:

  • Account details
  • Purchase history
  • Reward redemption activity
  • Store visit information
  • Preferences and engagement data

This information helps us:

  • Award loyalty points
  • Personalise offers
  • Improve customer experience
  • Prevent fraud and misuse

8. Sharing Your Information

We do not sell personal data.

We may share information with trusted third parties including:

  • Payment processors
  • Website hosting providers
  • Cloud storage providers
  • Marketing platforms
  • CRM providers
  • Analytics providers
  • Recruitment service providers
  • Professional advisers
  • Regulatory authorities where required

All third parties are required to protect personal information and process it only for authorised purposes.

9. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreements
  • Adequacy Regulations
  • Standard Contractual Clauses

10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no internet transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the nature of the information and applicable legal requirements.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:

privacy@boccafelice.co.uk

13. Children’s Privacy

Our website and services are not directed at children under the age of 13.

We do not knowingly collect personal information from children without appropriate consent.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page and, where appropriate, notified to users through our website or applications.

16. Contact Us

For any privacy-related enquiries, please contact:

Bocca Felice Limited

Email: privacy@boccafelice.co.uk
Website: www.boccafelice.co.uk